Terms & Conditions

 

COMPANY DETAILS

Company name: A. TZANOS & SIA OE
Distinctive title: Mathos Exclusive
Profession: Food, spirits and accessories merchant
VAT: EL998325847
ΔΟΥ: KIFISIAS
Address: 12 Remvis street, 14564 Kifissia, Greece
Tel.: +30.210.6204824
Email: info@mathos-exclusive.com


 

PAYMENT METHODS

We accept the following methods of payment for online orders:
    • VISA
    • MasterCard
    • COD
    • Bank transfer


1.   Credit cards: All credit card payments are made with 100% security through the internationally acclaimed PayPal payment system. Apart from the most popular Credit ancd Debit cards like Visa, Mastercard, American Express, Diners, Visa Electron, we also support most local card editions for most countries. After confirming your order you will be automatically directed to PayPal's servers in order to input you credit card details. Mathos-Exclusive will never store or have any access to your credit card details.

2.     COD: Cash On Delivery payment is available only for deliveries taking place inside the Greek territory. COD payment will not be available for orders which contain items that have a price per piece over 300€.  COD payment option carries a surcharge of 3,50 € including VAT due to the extra charge that we have from the courier company.

3.     Bank transfer: You can make a deposit to our bank account mentioning the order number that will be sent to you automatically after your order confirmation. Please note that we must receive the exact value of the order so please consider any bank costs related to the deposit. Our bank account details are the following:
Bank: Eurobank
IBAN: GR9402603860000350200191609
Owners name: A.TZANOS & SIA OE

 

PRICES / TAXES

All prices mentioned in Mathos-Exclusive.com are inclusive of the corresponding VAT and TAXES required by the Greek government. The VAT can only be emitted in cases of issuing invoices to companies based in the EU that have a registered VAT number. Please, email us in such cases in order to be informed about the necessary procedure.
Due to taxation differences concerning different products from country to country, Mathos-Exclusive cannot be held responsible in the case that your order becomes subject to local custom charges. We recommend that you contact your local authorities for more details. Please be specific about the product of interest since, for example, different rules apply to cigars or tea or accessories. 
EU residents, you can email us with your inquiry and we will do our best to inform you about any limitations that might exist in your country about the products of interest.
Any additional customs charges are solely the responsibility of the customer. Should you wish to refuse the shipment, as soon as it returns to us, we will subtract from your refund any fees and additional shipping charges that have incurred and contact you in order to receive directions on our next step. You can choose to have your order re-shipped, or keep the remaining balance in your account for future purchases or have a refund to your credit card. Please, note that due to the sensitivity of some products like chocolates, we might decline a full refund since the product will not be re-sellable after traveling back and forth. 


DELIVERY TIME

In order to have an estimate of the total delivery time of your ordered goods, please consider the following information.
    • Processing Time: the exact processing time for each item that is sold in Mathos-Exclusive is mentioned in each product's page. This is the time we need to prepare your order in order to be shipped and varies from 1 to 7 working days.

    • Shipping Time: this the time that the courier company will need to deliver your order to you after it has been collected from our warehouse. Varies between 1 to 6 working days. For Greek destination as well as many other countries it is next day delivery.

Apart from the above, every time you place an order, you will receive an email mentioning the exact total delivery time of your order.


RETURNS POLICY

    • Wrong item sent: please email us with your claim at members@mathos-exclusive.com within 14 days from the date of delivery. We will send you all necessary details about the return of the item at our cost and we will reship the correct one again at our cost. Please note that the returned item must be in the same condition as it was received. 

    • Damaged item: please make a note on the courier's receipt about the condition of the packaging so that we can claim the cost from the courier company. Please email us with your claim at members@mathos-exclusive.com within 14 days from the date of delivery. We will send you all necessary details about the return of the item at our cost and we will reship the correct one again at our cost.

    • Not happy or re-considered:  please email us with your claim at members@mathos-exclusive.com within 14 days from the date of delivery. We will send you all necessary details about the return of the item. All return fees will be covered by the customer. Please inform us if you want to replace the return item with something else, or iff you want a refund of the remaining amount after courier fees have been deducted. Please note that the returned item must be in excellent condition in order to be accepted. We cannot accept returns for this reason for sensitive items such as chocolate, honey, cigars that have been opened.

We inform you that we consider all orders as successfully completed and closed after the period of 14 days from the delivery date.



AFTER SALES SERVICE

We will always be delighted to hear your comments or special requests and we will do our best to satisfy them. We value our service level and constantly strive to improve it in all aspects. 
 
Please, inform us if you were not entirely happy with our efforts.  But, please, also send us a positive comment if we managed to fulfill your expectations. It will mean the world to us!


 

Privacy & Security


We recognize the importance of maintaining the privacy of our customers ("Customers"), registered members ("Members") and other website users (collectively "Users"), and we have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information gathered through "Mathos-Exclusive.com". Note:
 
You must be 18 years or older to register as a Member or use Mathos-Exclusive.com.
 

What Information We Collect and How We Use It

Mathos-Exclusive.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to register or provide information to us in order to view our site.
If you choose to become a Member, we collect the following information about you: name, address, phone number, email address, username, password, birth date, personal preferences that you voluntarily input in the corresponding pages.  We use the information you supply for the purpose of providing the services you have requested. In addition, Mathos-Exclusive.com may from time-to-time contact you via email or regular mail, unless you opt-out by following the instructions in the "opting out" section of this policy.
If you shop with us via Mathos-Exclusive.com, we collect the following information about you: name, address, phone number, email address, shipping and billing address, company details (for issuing invoices). We NEVER ask or store in any way, information about your credit card. All credit card payments are made through the secure server of the Bank that we co-operate with. The Bank at this time is EUROBANK. The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this privacy policy. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest Mathos-Exclusive.com news or to send you our latest catalog.  If you would like to opt out of receiving mailings from Mathos-Exclusive.com please follow the instructions in the "opting out" section of this policy. Additionally, gift recipients may, from time to time, receive our latest catalog as well as offers from us regarding new products and services that we think may be of interest to them. We allow gift recipients the option to opt out of receiving future marketing related mailings from us.

Updating, Deleting, Editing Your Member Information

A Member can access, review and/or correct all of their personally identifiable information that was provided to us online by signing in and visiting the following URL: http://www.mathos-exclusive.com/ . If a Member wishes to have their account deleted, the Member can send an email requesting the deletion to members@mathos-exclusive.com.


Cookies and Web Beacons

Mathos-Exclusive.com uses "cookies". A cookie is a small file that is sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help us determine whether a User has visited Mathos-Exclusive.com before or if they are new User. Cookies also allow Members to save time during checkout in return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. Please note that if you disable cookies certain aspects of Mathos-Exclusive.com will not function properly, such as the shopping bag. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. We use "web beacons" in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to track the effectiveness of certain communications as well as the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, you can do so by following the instructions in the "opting out" section of this policy.

Market Research

From time to time, Mathos-Exclusive.com may also conduct questionnaires and surveys and we may contact you via email, postal mail or phone. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site.

Security

Mathos-Exclusive.com takes your privacy and security seriously. For this reason we have established security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees, contractors and other third parties.

Opting Out

If you would rather not receive marketing emails from us, send an email to members@mathos-exclusive.com  requesting to be deleted from our mailing list.


Contacting Mathos-Exclusive.com

If you have any questions about our Policy, you can e-mail us at members@mathos-exclusive.com or contact us by mail at Mathos - Exclusive, 12 Remvis street, 145 64 N.Kifisia, Athens, Greece.  We'll be happy to answer your questions or hear your concerns.


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